Refund Policy
Boi Bipani Refund Policy
At Boi Bipani, your satisfaction is our top priority. If a purchase doesn't meet your expectations, we're here to help. Please review our refund policy for a smooth return process.
Eligibility for Refunds
To be eligible for a refund, items must meet specific criteria:
- At Boi Bipani, we only offer refunds before dispatch. No refunds will be processed after the items have been dispatched.
- We do not provide refunds for damaged products. However, if you receive a product with a manufacturing defect, we will gladly initiate a replacement procedure.
** Please note that we do not provide refunds after dispatch.
How to Initiate a Return
- Parcel Opening Video: We recommend recording a video while opening your parcel. If you find any manufacturing damage, please send the video to us via WhatsApp.
- Contact Us: Email or WhatsApp our customer service to request a return of any damaged item.
- Prepare Your Return: Package the item securely and include a copy of your order confirmation.
- Ship It Back: Send the package to the address provided by our customer service team.
Refund Processing Time
We only initiate a refund if you cancel your order before dispatch. If you received a damaged product, we will be happy to replace it without any extra cost.
Shipping Costs
If you request a replacement, you will only need to cover the courier charges to send the item back to us.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours with a parcel opening video. We’ll provide return instructions and issue a full replacement at no additional cost.
Need Help?
If you have any questions or need assistance, don’t hesitate to reach out. We’re here to help!
Thank you for choosing Boi Bipani! We appreciate your trust and are committed to providing you with the best service possible.
Contact Us:
(Our support hours are from 9:30 AM to 5:30 PM)
Mobile/WhatsApp: +91 8910262484
Email: boibipani@gmail.com